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Cancellation & Refund Policy

Last Updated: January 2026

At Vyomantra Technologies, we are committed to delivering exceptional engineering quality, transparent commercial agreements, and customer satisfaction across all our custom development, SaaS products, and educational training cohorts.

1. Custom Software & Engineering Services

Custom web development, mobile application builds, artificial intelligence integrations, and bespoke enterprise software are contracted under milestone-based Statements of Work (SOW):

  • Milestone Payments: Payments made upon the completion and client sign-off of specific project milestones cover dedicated engineering hours and are non-refundable.
  • Project Cancellation: If a client decides to terminate a project prior to milestone completion, billing is prorated based on recorded development hours and code commits. Any unutilized retainer or advance funds will be refunded within 14 business days.
  • Warranty Period: All custom software includes a standard 30-day post-launch warranty period during which any technical defects or bugs adhering to agreed specifications are remediated at zero additional charge.

2. Live Online Cohorts & Training Programs

For our cohort programs, such as the Python Programming with AI Tools training:

  • Pre-Batch Cancellation: You may cancel your enrollment and receive a 100% full refund if requested at least 24 hours prior to the scheduled first live batch orientation session.
  • Post-Commencement: Once live classes commence and proprietary learning materials, code repositories, or mentor sessions are accessed, enrollment fees become non-refundable.
  • Batch Rescheduling: If unexpected personal circumstances arise, students may request to transfer their seat to the subsequent monthly cohort at no extra fee.

3. SaaS Products & StockMitra Subscriptions

For recurring subscription software, including StockMitra:

  • Monthly Billing: Subscriptions can be canceled at any time from your account settings or by notifying support. Cancellation takes effect at the end of the current billing cycle.
  • Annual Subscriptions: Refund requests submitted within the first 7 days of annual license provisioning will be considered on a pro-rata basis minus transactional gateway fees.

4. Refund Processing Timeframe

Approved refunds are issued back to the original method of payment (UPI, Netbanking, Credit/Debit Card) within 7 to 10 business days depending on your banking institution.

5. Contact Support

To initiate a refund or cancellation inquiry, please reach out to our billing team:

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